Going the Extra Mile with Ladders for Cleaning

Going the Extra Mile with Ladders for Cleaning

Ladders are an integral part of a home cleaning session. Every home has a ceiling, one that cannot be reached that easily. While we do ask our clients to arrange for a stool or a ladder, we even carry them across Mumbai and Bangalore in vans! In fact, the entire kit list is crucial to a cleaning session and we ensure that our teams are well equipped.

What happens when cleaning teams are not equipped?

We depend on our customers to inform us when things go wrong. In every phone and every email that goes out, we stress on our phone number (+91 9022070070, thank you) and the fact that please reach out to us to tell us what you like and what you do not.

We are an organization run by people with best intentions, but we are not perfect. However, we are very keen to help make it the best darn cleanup you’ll experience, and we do that by making amends. If we are not carrying a particular important piece of the puzzle, we have it delivered to you!

Fun with Ladders

We were fortunate to serve Priti Kamani recently, but unfortunately carried a ladder that was shorter than required. She was understandably hassled, and informed us so. We felt sheepish, because a short ladder clearly had no business being at her residence then. We rushed to action, ensured that a taller ladder is procured and dispatched to her place. Its presence helped us do a good cleaning session, which we believe left Priti fairly satisfied as a customer.

If you have been following the business news, you would know that the climate is quite cold for startups. We have been asked to cut our burn, make some money and watch profit margins like a hawk. While we are proud to be a sustainable business, our paper thin margins allow us to keep our prices competitive as well. And margins is something we do not look at, when we goof up! We simply ensure that we fix what we did wrong.

Thank you for your love and support, dear patrons.

Why a one person team makes sense for home cleaning

As a home cleaning and maintenance company – we offer services ranging from deep cleaning of a bathroom to your entire residence. We fix air conditioners, implement pest control and even clean up your car really well. The services are aimed to delight and they are designed to be functional – we cut off frills – so you find them useful.

Mathematics behind Home Cleaning

Cutting off frills also allows us to manage our costs well. A business that manages its costs well can afford to keep its customers (you guys) happy. The mathematics is quite simple – the team that is sent to a site needs to complete the home cleaning work in 9 hours. If it works for more than half of the day, they still get paid for the entire day. That’s when we either aim for 2 equal sized jobs a day, or just one fat job for one day.

If we are in the same residential complex, our teams often clean only windows or only bathrooms and even only kitchens of more than one home – which helps us utilize one team to its fullest. If we do not have multiple small cleanups in the same area,  our team significantly shrinks to be able to take 9 hours to complete the session.

Your convenience is still a priority

We understand when you would want us to complete a job as soon as we can. Many patrons request for a larger team so the work can be completed in 3 hours as opposed to 6-9 hours. However, no one is willing to pay more for this convenience, which makes it an non-viable offering.

Through our services, we aim to be as non intrusive as possible. So it’s actually better when we send a smaller team, so we could move like the wind in phases, rather than spreading out through the entire space. Also, we balance our work out based on your preferences – if you’d like the bedrooms to be available post lunch and kitchen to be available in the early evening – voila!

Thank you, Geoffrey

“For the price quoted, I expected a lot, perhaps two people, one for window cleaning and one for bathroom cleaning. Only one man arrived and it took him 4.5 hours to do the work. Overall the level of professional cleaning was as I expected but as it was only one person, it took too long for me.”

Geoffrey Fry – who had booked through Hammer and Mop

While we are glad that our dear patron was happy with the quality of home cleaning service delivered, the fact that the experience was not hassle free for him was a cause of concern. There was probably a communication gap at our end, which led to an expectation mismatch.

His feedback was noted and was escalated right away – and we have taken steps to ensure this does not happen again. Though the service quality would stay impeccable, the experience ought to be hassle free as well. If we are sending a one person home cleaning team, that’s something that should be communicated. That’s something we will communicate

Thank you for your love and support.

7 reasons why your regular home cleaning routine is failing you

We know you love to keep your home cleaning services. You have extensive cleaning routines and rituals to keep it spic and span not just for your family and guests, and also for your own personal satisfaction. But what if we told you that your regular routine is simply not enough?

Don’t hate us; we’re sure you do a great job! But how much ever effort you put to cover all bases, dust and germs are extremely sneaky creatures who find ways to settle in hard-to-reach corners of your home. To help you uncover all these secret hideouts, we have listed the 7 ways in which your regular home cleaning routine might be failing you. Tackle these problem areas, and you will be on your way to a truly sparkling clean home.

Items that are out of sight, out of mind

There are several nooks and crannies in your home which get missed in your regular cleaning routine simply because they are out of sight. The usual culprits include areas behind furniture, AC vents, and the tops of refrigerators, closets and doors. As these spots remain relatively untouched through time, they get severely accumulated with dirt, dust, pet hair, cobwebs, and all sorts of unpleasant gunk.

Items in clear sight, and yet out of mind!

Light switches, appliance controls, refrigerator handles, TV remotes, door knobs- these are some of the most frequently touched areas in your homes. But more often than not, they are skipped as we don’t realize how dirty they are. Most people go months or even years before giving these items a thorough cleaning, making them an ideal breeding ground for bacteria and germs.

Your mattress

You might be having more company than you think when you go to bed at night. Mattresses tend to be infested with dust mites- microscopic spiders that feed on the dead skin cells that you shed everyday. Even if you dust your bed regularly and change the sheets, these creatures thrive in warm, humid climates like ours and make your mattress their home. They can cause allergic reactions, infections, eczema, and wheezing problems. Bed bugs are another common problem. These pests hide deep in your mattress and leave red bites all over your skin.

Your curtains

Believe it or not, your curtains could be harbouring allergens, pet dander and dust mites. These microscopic pollutants tend to last even through a wash. If you don’t seek professional help to get your curtains steam cleaned, they can set off regular attacks of sneezing, asthma and allergies.

Your refrigerator

Most of you make it a point to maintain utmost hygiene in your kitchens, as that is where your food comes from. But sometimes, the place where you store your food the longest is not cleaned enough- the refrigerator. Starting with the insides, small spills or exposed food tend to spoil and harbour huge amounts of dangerous bacteria. Your refrigerator’s condenser coil is another ignored part, which can also lead to inefficient functioning due to the accumulated dust.

Your bathrooms

There are some parts of your bathroom that always get missed like cabinet knobs, toilet handles and faucets. Shower curtains tend to be the dirtiest due to the accumulated grime and soap scum, with a high chance of mould and fungus proliferating in the moisture-ridden environment. Finally, tile grouts pose a huge challenge as regular cleaning agents don’t have the strength to remove hard water and chlorine stains.

Your curtains and sofas

Are you snuggled into your sofa cleaning with your feet resting on your carpet cleaning? Chances are that you are sitting amidst tons of dust, grime and residue that has settled deep into your carpets and sofas. These don’t get out with a regular dusting, and generally requires a hot water extraction and steam cleaning to remove all the junk from the core.

We hope you found this post enlightening in terms of what’s getting missed from your regular cleaning routine. Your everyday cleaning agents, tools, and techniques are not enough to make your home as clean as you would like it to be. To get a truly finished job, you need to treat your homes to a deep cleaning service.

At Mr. Homecare, we offer deep cleaning services that fill up all the gaps of your regular cleaning routine. Click here to read more about what we offer, and call us to gift yourselves the sparkling clean homes you truly deserve!

Home Cleaning Services & Deep Cleaning of Commercial Spaces

 

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When we launched home cleaning services earlier this year, we did include deep cleaning of commercial spaces as an offering. In the industry, as a norm, you either have deep cleaning or have an old school facility management (housekeeping) service to take care of the property. Deep Cleaning is one time – a professional team arrives, cleans and leaves. In a Facility Management contract – we have stationed teams on the site offering end to end property solutions. Were we missing something?

They Asked For Smaller Cleanups

Throughout the run-up to the Diwali season and after that, many patrons inquired for smaller cleanups for their offices, and it’s something we were not equipped to provide, purely because we had not planned it that way. The need was quite interesting:

• Small, professional teams required on a daily/alternate day basis
• Scope of work was basic – floor, workstations, pantry, washrooms
• The duration was the key – our patrons were asking for 2 hour cleanups

It was clear what they sought.

Outsourcing professional cleaning and keeping people for everything else. Since we were focused on deep cleaning sessions, developing this offering required taking time out and brainstorming a win-win solution. We realized that within half a decade of introducing professional cleaning to the market, patrons were now demanding these services on a daily basis for their workplace. This was revolutionary – broadly an alternative to an informal casual staff currently being hired and to the massive housekeeping contracts being doled out.

courtesy: Swipp Inc

Office Cleaning is mini Housekeeping

We are supper happy to launch our Office Cleaning Services packages! A team of 2 trained professionals would clean your office within 2 hours, making it sparkling clean again. The process would be hassle free, non intrusive and prompt. Industrial grade and cleaning solutions would be used.

The good things:

• Packages can be Customized – your preferences based on available options
• Packages are Flexible – use a 5/day, 6/day or even a 7/day week package
• Packages can be Designed – you can even have bi-weekly cleaning sessions

What does the cleaning include?

The short 2 hour cleaning involves a small team of 2-4 janitors (depending on your office size) and the scope work can be customized as per your preferences, based on the available options.

• Floor – thorough dry & wet mopping to ensure no dirty footprints & spills
• Workstations – clean desks promising a fresh work day to your team members
• Cabins – right from the floor, to the desks and the corners checked for cobwebs
• Pantry – cleaning the platform, shelves exteriors, the floor and the sink
• Washrooms – probably the most crucial aspect of your office – made sparkling clean

Our Dearest Happy Patrons

There are already quite a few, and Abhishek Jagasia (Managing Partner, Stratum Consulting) being one of the first! This is what he had to say:

“I use Mr. Homecare’s cleaning services for my office. Excellent work quality with immense detailing while cleaning. Highly recommended.”

We would love to understand your requirements and help you out.  Thank you!